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Field Service Engineer (f/m/x) - Northern Germany & Denmark

Permanent employee, Full-time · Germany Hamburg
Your mission
The IONITY Operations team is looking to hire a Field Service Engineer (f/m/x) - Northern Germany & Denmark, to provide diagnostic and technical support during the servicing of our High Power Charging Stations. This person will be travelling to our HPC sites within a defined region as needed to perform maintenance, troubleshooting and repair issues at our HPC Stations that are already existing; knowledge of, and comfort with these types of facilities is a must. Location: Northern Germany
 
 Responsibilities:
  • Provide technical support in order to minimize system downtime.
  • Onsite root cause analysis, service, repair and maintenance actions.
  • Ordering and handling of spare parts for our HPC stations.
  • Debug systems and perform remote diagnostics on field failures by reviewing data logged.
  • Support in developing processes, documentation and diagnostic knowledge for standard service actions.
  • Recognize trends and patterns in field failures and feedback to the central team to drive improvements.
  • Work with engineering and operation teams to ensure new issues are fully investigated and that countermeasures are in place.
Your profile
  • We are seeking a professional, certified electrician with expertise in low voltage systems (up to 1000VAC/1500VDC). Additional certifications in Environmental, Health, and Safety are highly desirable.
  • Approximately 2-3 years of professional experience as a Field Service Technician, ideally with similar technical equipment.
  • Technical degree in Electrics or a related field.
  • Proficient in reading and interpreting mechanical drawings and electrical schematics.
  • Skilled in using basic electrical measuring devices, such as multimeters, isolation testers, and RCD test devices.
  • Familiarity with common workplace and database software, particularly MS Office.
  • Strong organizational and documentation abilities.
  • Excellent written and oral communication skills in English and German; additional European languages are a plus.
  • Proven ability to work and communicate effectively with external service providers.
  • Ability to manage multiple tasks and challenges simultaneously.
  • Availability for off-hours calls and work.
  • Willingness to travel, sometimes on short notice, with the potential for extended trips.
  • Demonstrates a get-it-done mentality in all situations.
  • Capable of working independently with minimal supervision.
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About us
IONITY is a joint venture of the car manufacturers BMW Group, Ford Motor Company, Hyundai Motor Group, Kia, Mercedes-Benz AG and Volkswagen Group with Audi and Porsche, along with BlackRocks Climate Infrastructure Platform as financial investor.
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