Your mission
The IONITY Operations team is looking to hire a Field Service Engineer (f/m/x) - Northern Germany & Denmark, to provide diagnostic and technical support during the servicing of our High Power Charging Stations. This person will be travelling to our HPC sites within a defined region as needed to perform maintenance, troubleshooting and repair issues at our HPC Stations that are already existing; knowledge of, and comfort with these types of facilities is a must. Location: Northern Germany
Responsibilities:
Responsibilities:
- Provide technical support in order to minimize system downtime.
- Onsite root cause analysis, service, repair and maintenance actions.
- Ordering and handling of spare parts for our HPC stations.
- Debug systems and perform remote diagnostics on field failures by reviewing data logged.
- Support in developing processes, documentation and diagnostic knowledge for standard service actions.
- Recognize trends and patterns in field failures and feedback to the central team to drive improvements.
- Work with engineering and operation teams to ensure new issues are fully investigated and that countermeasures are in place.