(Senior) IT Operations Engineer (f/m/x)

Permanent employee, Full-time · Germany Office Dortmund, Germany Office Munich

Your mission

IONITY is a joint venture by leading automotive manufacturers committed to building a high-power charging network for electric vehicles (EVs) across Europe. We're a dynamic team working to revolutionize transportation and combat climate change.We're seeking a skilled Senior IT Operations Engineer (f/m/x) to ensure the smooth operation and maintenance of our IT systems for managing EV charging stations.

Your Responsibilities

Ensure the operation and maintenance of the IONITY IT charging station management front-end and back-end systems.
Maintain system availability in accordance with agreed SLAs.
Analyze, process, and manage 2nd level incidents.
Moderate and communicate with stakeholders during critical incidents.
Manage 2nd level problems with a focus on permanent resolution.
Oversee third-party providers.
Implement and manage IT changes.
Collaborate with IT architects, software developers, and system engineers to continuously improve the application and system landscape.
Monitor and enhance the system landscape and monitoring technologies.
Support the onboarding of B2B customers to IONITY's IT backend systems.
Conduct deep analysis of system issues and performance.
Participate in the rolling "Manager on Duty / On Call" concept.

Your profile

Experience in the e-mobility environment is advantageous.
Proficient in written and spoken English.
Experience with IT service management systems (e.g., Jira).
Familiarity with cloud systems (e.g., AWS).
In-depth knowledge of incident and problem management according to the ITIL framework.
Strong database experience, including writing and executing complex queries.
Experience in automating recurring tasks.
Excellent communication skills with a solution-oriented approach.
Demonstrates responsibility and ownership.
Enjoys teamwork and values the success of the team.
Demonstrates a strong sense of responsibility and ownership in all tasks.
Thrives in a collaborative team environment and takes pleasure in contributing to the team’s success.
Values the sharing of knowledge and insights as a key opportunity for collective growth and achievement.

Why us?

We are a team of uncomplicated, cosmopolitan and fairly smart people who see change as an opportunity and enjoy helping to shape a future market with great pressure and enthusiasm. If you are fascinated by electric mobility, and you want to be part of an international team, please apply - we are happy to receive your application!

Competitive Salary & Benefits: Receive an attractive compensation package, flexible working hours, and remote work possibilities.
Flexible Work-Life Balance: Enjoy the freedom of trust-based working hours, along with flexible and remote work options to harmonize your career with personal life.
Valuable Industry Experience: Kickstart your career in the E-Mobility industry and be part of the pioneering efforts in high-power charging technology across Europe.
Diverse & Multicultural Environment: Join a vibrant workplace with colleagues from over 30 nationalities, celebrating diversity every day.

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About us

OUR MISSION

All of us at IONITY are driven by the belief that powering an EV across Europe should be so carefree that soon you’ll never even think about it again. Over the coming years, driving an EV will increasingly mean freedom for everyone. Freedom to power your dreams across borders. To travel anywhere in Europe. To hop in, and only then decide where you’re going.

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We are looking forward to hearing from you!

Thank you for your interest in IONITY. Please fill out the following application form. Should you have difficulties with the upload of your data, please send an email to jobs@ionity.eu