Customer Service Specialist (B2B & B2C) - f/m/x

Permanent employee, Full-time · Remote Work from European Country, Remote Work Germany

Your mission

We’re looking for a proactive and versatile Customer Service Specialist to support both B2B partners and B2C customers. This role blends service excellence with payment/invoicing support, training delivery, and multilingual communication. A solid understanding of CRM and PSP tools is essential to thrive in this dynamic and evolving environment.

Key Responsibilities:

Provide outstanding customer support to B2B partners and B2C customers across different channels (phone, email and chat)
Resolve customer and partner queries and escalations with professionalism, empathy and urgency
Manage B2B payment and invoicing inquiries, including troubleshooting and coordination with internal teams
Navigate CRM platforms to document interactions, track case status, and escalate appropriately
Utilize PSP systems to resolve payment- and invoice-related issues
Create and maintain process documentation and develop customer-facing resources
Design and lead engaging training sessions for B2C support teams online and in person
Track and report inquiries and service calls to provide baseline for enhancing support

Your profile

Solid background in Customer Service, preferably in B2B Partner Support (completed studies are a plus)
Proven ability to handle complaint and escalation management
Strong proficiency in CRM systems (e.g., Salesforce, Zendesk, HubSpot or similar)
Demonstrated experience supporting B2B payment and invoicing queries
Skilled in creating process documentation and delivering structured group training
Multilingual communication abilities (spoken and written)

Our Mission

There should be no borders when it comes to electric travel. That’s why we are building, operating, and constantly growing our network of high-power charging stations along highways in 24 European countries. All charging stations are open to electric vehicles of any brand. With several charging points at each location. With ultra-fast charging stations that recharge your vehicle’s batteries for the next stretch of your journey in the shortest time possible.  And as we provide 100% renewable energy everywhere in our network, charging at IONITY means carbon-neutral driving.

Apply for this job

About us

IONITY is a joint venture of the car manufacturers BMW Group, Ford Motor Company, Hyundai Motor Group, Kia, Mercedes-Benz AG and Volkswagen Group with Audi and Porsche, along with BlackRocks Climate Infrastructure Platform as financial investor.

Apply for this job

We are looking forward to hearing from you!

Thank you for your interest in IONITY. Please fill out the following application form. Should you have difficulties with the upload of your data, please send an email to jobs@ionity.eu