Please note that this position is offered as a fixed-term contract for an initial duration of one year.
- Provide technical support in order to minimize system downtime.
- Onsite root cause analysis, service, repair and maintenance actions.
- Ordering and handling of spare parts for our HPC stations.
- Debug systems and perform remote diagnostics on field failures by reviewing data logged.
- Support in developing processes, documentation and diagnostic knowledge for standard service actions.
- Recognize trends and patterns in field failures and feedback to the central team to drive improvements.
- Work with engineering and operation teams to ensure new issues are fully investigated and that countermeasures are in place.
