As part of the Operations team, you will play a key role in ensuring the stability, availability, and continuous improvement of IONITY’s High Power Charging network across Europe. You will combine technical expertise, analytical thinking, and operational excellence to support the reliable operation of our charging infrastructure and deliver an outstanding customer experience.
- Ensure high availability and operational quality across the IONITY HPC network
- Support and continuously improve operational processes and network performance
- Analyze technical issues within the charging network and drive sustainable problem resolution
- Troubleshoot and resolve first-level technical issues or coordinate escalation to second-level support
- Share technical learnings, troubleshooting knowledge, and best practices internally and with external partners
- Support remote commissioning activities and rollout of new software or hardware releases
- Monitor the IONITY network end-to-end, including backend systems, hardware, and communication interfaces
- Support operational data analysis and performance evaluations related to network operations
- Define and process requirements for backend systems and operational support tools
- Collaborate with internal stakeholders, suppliers, and service partners to ensure SLA compliance and operational excellence